Head of Escalation and Enforcement - Grade 6

ID 420

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy details

Head of Escalation and Enforcement - Grade 6 

28/11/2023, 16:00 

Grade 6 £70,455 to £80,840
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Chief Operating Officer’s Group
Healthcare Inspectorate Wales
Pan Wales

To: Lead HIW’s policy and delivery of escalation and enforcement action in the NHS and independent healthcare sectors.

To: Provide oversight, ensuring that HIW’s registration, independent healthcare inspection and enforcement activities are delivered effectively, supporting HIW’s role as regulator of independent healthcare in Wales.

To: Provide oversight to HIW’s programme of reviews.

To: Lead HIW’s investigation team, ensuring that concerns, regulatory notifications and death in custody investigations are managed and acted upon in a timely and effective way.

Grade description:

What your organisation will expect?

A) Professional Roles 

  • You will be a Principal/Professional Advisor for a specific subject/area, on behalf of the organisation. 
    (This may include a professional qualification or being a member of a chartered profession). 

B) Generalist Roles

  • You will have experience in delivering large scale projects. You will lead/manage/ have overarching 
    responsibilities for multiple work-streams (at least four).
  • You will be able to deal with complex problems, displaying high levels of judgement with limited 
    precedent/guidance, using creative and innovative thinking to develop new approaches to deliver better 
    outcomes for Wales.
  • You will have a detailed knowledge of the organisation together with a clear working understanding of 
    the external operating environment. You will be politically aware and will consider the long-term 
    implications of policy and other changes, interpreting trends and developments, and produce future 
    policies and organisational strategies in the light of these.

What your team will expect?

  • You will be a strong leader with experience of building and developing high performing teams, inspiring 
    and motivating in order to deliver results through others. You will be able to build co-operation 
    between teams and provide direction across teams.
  • You will have a demonstrable understanding of diversity, inclusion and equality of opportunity, 
    promoting a culture of inclusion, creating an environment where individuals feel safe to challenge, share 
    ideas and express concerns and embracing new ways of working.
  • You will create a culture of continuous self-development, role-modelling self-learning and development, 
    whilst encouraging others to take all opportunities available. You will ensure ensuring that opportunities 
    are available to all staff regardless of their background, supporting everyone to reach their full potential.

What your stakeholders will expect?

  • You will establish, build and maintain effective relationships or partnerships with key organisational 
    stakeholders (e.g. Ministers and senior employees in the organisation and external organisations, often 
    with conflicting views).
  • You will have high level of representational, influencing, interpersonal and organisational skills together 
    with the ability to negotiate effectively with a range of contacts and/or relationships (e.g. directly 
    advising Ministers and/or the most senior officers externally, acting as a primary/lead contact on behalf 
    of the organisation). 
  • You will work with a high level of autonomy, demonstrating an ability to take/make decisions (with 
    significant risk/impact) on behalf of the organisation whilst balancing the impact/risk associated with 
    those decisions.

Post-specific tasks

  • To provide corporate leadership as a member of HIW’s Senior Leadership Group.
  • To provide leadership to HIW’s Head of Independent Healthcare and Statutory Functions, ensuring that independent healthcare inspection and registration activities are aligned.
  • Responsible for leading and delivering enforcement action in accordance with Welsh Government and external best practice. This will entail working closely with senior colleagues, Legal Services and profession, and key stakeholders.
  • Responsible for leading escalation action in relation to NHS services, utilising the HIW Service Requiring Significant Improvement (SRSI) process. This will entail working closely with relevant stakeholders and demonstrative effective engagement skills.
  • To provide leadership to HIW’s Head of Reviews, ensuring that HIW’s programme of review activity is delivered in a timely way and to high standard.
  • To provide leadership to the HIW Investigations team, leading on concerns raised about healthcare services, responding to whistleblowers, oversight of statutory notifications, and quality assurance of death in custody investigations.
  • To provide effective line management to the Head of Independent and Statutory Healthcare, the Head of Reviews, Senior Escalation and Enforcement Manager, and Senior Inspector - Investigations.
  • Chair HIW’s Risk and Escalation Committee, ensuring that HIW is effective in considering any necessary, risk-based changes to the overarching programme of assurance activity.
  • Develop and maintain effective relationships at a senior/strategic level with non-healthcare bodies relevant to the scope of the post including, for example, the Police.
  • Representing HIW’s view regarding NHS bodies at NHS tripartite meetings as necessary, contributing to the Escalation and Intervention Framework for the NHS.
  • Oversee work, as appropriate, to respond to emerging healthcare issues and concerns, which could include:
    • Working with Legal Services Department, seeking advice on a range of issues where appropriate
    • Preparing and presenting evidence before the Care Standards Tribunal or Courts
    • Collaborating with HIW’s Partnerships, Intelligence and Methodology team to review HIW’s inspection frameworks, policies, guidance and procedures together with the workbooks and documentation necessary for effective inspections.
  • Working with key stakeholders including colleagues within HIW, Welsh Government, Healthcare Providers, other Inspectorates and Healthcare professions to share information and work together to improve healthcare services.
  • Ensuring arrangements are in place to quality assure all Independent Healthcare inspection processes and outputs.
  • Representing HIW at UK and international levels through attendance at regulatory forums, conferences, and workshops.
  • Contributing to media, press and other activities that communicate HIW’s assurance programme and findings.

Common tasks

  • To act under delegations from the Chief Executive.
  • To uphold HIW's mission, purpose, role and values.
  • To input to the development of HIW’s forward work programme.
  • To provide effective and supportive leadership in accordance with Welsh Government policies.
  • To work collaboratively with colleagues throughout HIW to ensure the delivery of HIW’s priorities.
  • To take part in the corporate activities of HIW.
  • To manage their own continuing professional development and the development of their team members.
The responsibilities associated with this role require significant engagement both within and outside HIW. The post holder is therefore likely to develop their own profile/reputation and gain experience of dealing with stakeholders at the highest level.

This advertisement contains the titles of the Behaviour criteria being assessed throughout. For further information on what is required at the application stage, you will need to press apply and view the full details on the application form. At interview, you may be tested on the overall Behaviours listed.

When presenting your evidence please keep in mind the expectations of the grade as set out below in the grade description as well as the main responsibilities that are essential for the role.

A presentation on Behaviour criteria 4 (Seeing the Big Picture) and Experience criteria 2 (Can demonstrate relevant knowledge, understanding and experience of healthcare services in the public and private sector within Wales) will be required at Stage 2 (interview). More information will be provided in the invitations to that stage.

In the case of more than one candidate scoring the same, the panel has agreed the following criteria will determine merit order: the score against

  1. Experience 1 score

Welsh language requirements

3 - Although Welsh language skills are not essential for this post, they would be an asset. This role is a Welsh language skills desirable role.
0 - No skills
0 - No skills
0 - No skills
0 - No skills

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage process
Stage 1Application Form
Stage 2Interview


We’ll assess you against these Behaviour criteria during the selection process.


This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Communicating and Influencing 

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Delivering at Pace 

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Seeing the Big Picture 

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Making Effective Decisions 

This will be tested at stage 1: Application Form


We'll assess you against the following Experience criteria during the assessment process.
Experience questions

Has experience of making independent, credible, and professional judgements while working within a complex and high-profile environment.

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview
This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Can demonstrate relevant knowledge, understanding and experience of healthcare services in the public and private sector within Wales.

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview


We'll assess the following Technical skills during the selection process.

Has knowledge of inspection/ regulation in either the public or private sectors within Wales or other parts of the UK.

This will be tested at stage 1: Application Form


You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) 
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Disability Confident Scheme

The Welsh Government is a Disability Confident Leader. We guarantee to interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post.

Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language. 

Please get in touch with DiversityInRecruitment@gov.wales to discuss adjustments for any part of the process.

Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. We guarantee to interview any eligible former members of the armed forces if they meet the minimum criteria for the post.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
• Prospect

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.


All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

  • Civil Service Pension Scheme
  • 31 days annual leave (pro-rated for part time)
  • training and development opportunities
  • Cycle2Work Scheme
  • Smart Working flexible working arrangement
  • Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Recruitment principles and complaints

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website. info@csc.gov.uk

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission.

All applications for this vacancy must be made using our online application system.

If you have an impairment which prevents you from applying online, please email our recruitment team.You can:

  • request an application pack in an alternative format
  • request a recruitment adjustment to help you submit your application

Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page.  We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here.

This opportunity is closed to applications.