Accessibility statement for Welsh Government Jobs and Public Appointments service

This accessibility statement applies to www.cais.tal.net

This website is run by Oleeo on behalf of the Welsh Government. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver

We’ve also made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have an impairment.  

How accessible this website is

We know some parts of this website are not fully accessible:

  • some screen readers have difficulty with the flow of content including JAWS
  • some action and instruction details for screen readers are missing
  • you cannot modify the line height or spacing of text
  • navigating past the security ‘I am not a robot’ check has proved challenging when using some assistive technology

Feedback and contact information

If you encounter any accessibility issues or need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille please contact us via the details below.  We'll consider your request and get back to you within 3 to 5 working days. If you are applying for a job, please let us know in your request so that we can contact the Recruiting Manager and arrange an extension if needed. 

Shared Service Helpdesk, Welsh Government, Cathays Park 2, Cardiff CF10 3NQ.

Our offices have audio induction loops. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Please call or email us for directions if needed for visits in person. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Welsh Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The ‘non-compliances’ are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

PDFs and other documents

Any PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are continuing to user-test the website following the initial go-live of this service in June 2023, with a full audit to be completed. We will then work with our 3rd party supplier to address any accessibility issues identified. 

Preparation of this accessibility statement

This statement was prepared on 20th June 2023. It was last reviewed on 20th June 2023.

This website was last tested in June 2023. The test was carried out internally by a range of user-testers, including those with different forms of assistive software.