Team Manager Data Intelligence and Analytics – SEO

ID 3726

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy details

Team Manager Data Intelligence and Analytics – SEO 

18/05/2026, 16:00 

Permanent
£47,675
SEO £47,675 to £56,445
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
First Minister’s Group
Care Inspectorate Wales
Support Services
Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

CIW is the independent regulator of social care and childcare.  CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.

The post holder will report to the Senior Manager Project, Data and ICT Services and will shape and oversee the management of data collection, analysis and performance management on behalf of CIW.

This role will involve working with colleagues to identify their information requirements, developing information solutions and engagement with internal and external stakeholders on the collection and use of information across the organisation.

CIW is an intelligence-led organisation and this role is key to enabling this.

  • Work with the Senior Manager to develop a strategy to shape and deliver a data service enabling the organisation to be truly intelligence-led
  • Work with colleagues across CIW to identify their information requirements and lead on the development of appropriate solutions, including reports and self-service data tools.
  • Advance the use of data analysis techniques to produce analysis and predictive models, providing greater insight from the data.
  • Build and maintain networks with the providers of social care and childcare related knowledge for Wales, ensuring CIW is aware of data sources and CIW’s information needs are represented.
  • Direct line management of 5 x HEOs and 1 x EO.
  • Responsible for planning the work of the team, ensuring it follows the overall business objectives of CIW and implementing appropriate performance management arrangements to underpin and evidence delivery.
  • Management of data collection, data dissemination, analysis and presentation of data.
  • Lead on the production of regular and ad-hoc performance reports to the Executive Leadership Team.
  • Lead on the development of an annual plan of work to ensure adequate coverage for the audit and review of the CRM system to ensure that data integrity is achieved and maintained. Contribute to Digital Development including leading on the information and reporting requirements.
  • Managing own professional development and seeking appropriate opportunities in discussion with the Senior Manager, Project, Data & ICT Services.
This posts offers the opportunity to work in a dynamic organisation which champions improvements in social care through a citizen focussed approach.

The role can be based in one of the Care Inspectorate Wales (CIW) main offices these are Merthyr, Carmarthen or Llandudno Junction. You can work from a blend of locations, including some time working at home and some time at your agreed office location, depending on business need. As a guide, for most of us who work full-time, this would mean spending on average two days working from an office base in an average week. The agreed office location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual terms and conditions. The successful candidate will be expected to pay for their commute to their normal place of work. Travel to other locations that are not your chosen normal place of work will be paid for by CIW.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Technical 1.

Candidates who pass the initial sift will be progressed to a full sift of the remaining Experience criterion.

Basic
1
ciwhr@gov.wales

Welsh language requirements

3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
0 - No skills
0 - No skills
0 - No skills
0 - No skills

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage process
Stage 1Application Form
Stage 2Interview

Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Managing a Quality Service

Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.
This will be tested at stage 2: Interview

Making Effective Decisions 

Analyse and use a range of relevant, credible information from internal and external sources to support decisions.
This will be tested at stage 2: Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.
Experience questions

Ability to understand business requirements and translate these into information solutions.

This will be tested at Stage 1: Application Form
This will be tested at stage 2: Interview

Ability to manage and develop a multi‑disciplinary team, effectively coordinating complex and fast‑moving workloads in a responsive environment.

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Technical

We'll assess the following Technical skills during the selection process.

Can demonstrate strong IT skills and experience of working with a variety of packages, particularly Excel, SQL and Power BI.

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Eligibility

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) 
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language. 

Please get in touch with DiversityInRecruitment@gov.wales to discuss adjustments for any part of the process.

Inclusive Interview Schemes

We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the minimum criteria for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the minimum criteria for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the minimum criteria for the post
By ‘minimum criteria’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

  • Civil Service Pension Scheme
  • 31 days annual leave (pro-rated for part time)
  • training and development opportunities
  • Cycle2Work Scheme
  • Smart Working flexible working arrangement
  • Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Recruitment principles and complaints

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.

All applications for this vacancy must be made using our online application system.

Unless stated otherwise in the 'Other vacancy-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.

Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.

If you have an impairment which prevents you from applying online, please email our recruitment team.You can:

  • request an application pack in an alternative format
  • request a recruitment adjustment to help you submit your application

Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

You should check your Application Centre regularly for updates to your application.  Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there. 

Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page.  We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here.

For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.