Infrastructure Engineer (Networks) - HEO

ID 3411

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy details

Infrastructure Engineer (Networks) - HEO 

22/05/2026, 16:00 

Permanent
£37,111
HEO £37,111 to £45,378
Other
Welsh Government have introduced a DDaT Allowance for posts categorised as Group 1. This post has been categorised as a Group 1 post and is therefore eligible for the allowance. Upon appointment, the post-holder will be eligible for the ‘Developing’ proficiency level of Welsh Government’s DDaT Allowance which will be £2,100 for HEO. The DDaT Allowance guidance for external candidates provides further information about the DDaT Allowance and the amounts. Further information will be provided upon appointment.
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Corporate Services and Inspectorates
Digital Data and Technology
Service Delivery
South East Wales
Not Applicable

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services. 

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens. 

For more information about the benefits of making a difference with us,  please see the Employee Benefits Pack.

 

Job Summary

This post is mapped to the Infrastructure Engineer role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Working in a team of Infrastructure Engineers (Network), the Infrastructure Engineer (Network) supports and maintains network infrastructure solutions and services as directed and according to departmental policy.

 

At this role level, you will:

  • ensure services are delivered and used as required
  • work with and support third parties to provide infrastructure services

Reporting to the SEO Senior Infrastructure Engineer (Network), the Infrastructure Engineer (Network) will help support the administration of a large and diverse network estate. You will work closely with other IT teams, support engineers, and application owners to deploy and support infrastructure services that underpin all internal user services and services to the public.

The Infrastructure Engineer (Network) is primarily responsible for the technical analysis, maintenance and troubleshooting of IT infrastructure in dedicated and virtualized environments, to support mission critical business processes for the organisation. You will provide technical support and assistance to infrastructure and transition projects, focussing on excellent prioritisation, responsiveness and customer service.

 

The Infrastructure Engineer (Network) is responsible for designing, implementing, and maintaining robust, secure, and scalable network and infrastructure solutions. This role ensures high availability, performance, and security across datacentre, cloud, and network environments, supporting business-critical services and projects.


Your responsibilities will include: 

  • Administration, maintenance, and troubleshooting of datacentre-hosted physical and virtualized infrastructure, as well as public cloud-hosted components and systems
  • Build, configure, and support infrastructure solutions following new and established designs, adhering to industry best practise, modern standards, and product lifecycles
  • Implement, monitor, and support security controls in line with information security requirements, working with system architects and security teams to mitigate security threats within solutions and services
  • Collaboration and engagement with other service delivery teams, business application owners, suppliers and vendors, as applicable
  • Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service
  • Produce and maintain infrastructure support technical documentation to a high standard to ensure consistent and repeatable operations within the team
  • Prioritise and diagnose incidents and requests, owning and managing assigned tickets to completion, following standard processes and procedures

The successful candidate for this role will be able to demonstrate a working level of experience of IT infrastructure concepts and support of mission critical enterprise IT systems utilising skills and technologies. Specifically HPE switching and routing technologies, including Wi-Fi Access Points and ClearPass.


Person Specification - Essential Criteria

When giving details in your employment history and statement of suitability you should highlight your experience in line with essential criteria below:

  • Strong knowledge of networking technologies (IP, VRF, NAC, routing, switching).
  • Experience with datacentre and cloud infrastructure (Azure).
  • Knowledge of ITIL processes including incident management, request fulfilment and change management.
  • Excellent troubleshooting, problem-solving and communication skills.
  • Operational history of working within a BAU team in a dynamic environment.

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities. 

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation. 

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

Recruitment Process

CVs will be used alongside the statement of suitability to inform the overall score given to the candidate at sift stage. Only the essential criteria as set out in the advert under Experience is being assessed at application stage.

In the event of a large number of applications, an initial sift will be conducted against the CV. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. 

Technical Assessment

If you are successful at sift stage, you will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you at least 5 days before your interview.

The scenario will be based on:

Technical Criteria 1: IT Infrastructure - You can build, configure, administer and support infrastructure technologies and solutions.

Location

Candidates will be expected to frequently travel to Welsh Government offices across Wales and datacentres in South Wales. Systems will be required to be maintained outside of business hours including weekends.

 

SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years
1
ICTServiceControl@gov.wales

Welsh language requirements

3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
1 - Can read some basic words and phrases with understanding
1 - Can hold a basic conversation in Welsh
1 - Can understand parts of a basic conversation
1 - Can write basic messages on everyday topics

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage process
Stage 1Application Form
Stage 2Interview

Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Working Together

This will be tested at stage 2: Interview

Managing a Quality Service 

This will be tested at stage 2: Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.
CV, Experience questions

Essential Criteria 

  • Strong knowledge of networking technologies (IP, VRF, NAC, routing, switching).
  • Experience with datacentre and cloud infrastructure (Azure).
  • Knowledge of ITIL processes including incident management, request fulfilment and change management.
  • Excellent troubleshooting, problem-solving and communication skills.  
  • Operational history of working within a BAU team in a dynamic environment .

This will be tested at Stage 1: Application Form

Ability to demonstrate a strong track record in a similar BAU operational role, showing how you’ve used your technical knowledge to support and maintain on‑premise and virtual network systems, work proactively and reactively, and collaborate effectively with other teams.

This will be tested at stage 2: Interview

Show solid understanding of core networking concepts alongside proven problem solving, troubleshooting, and workload planning skills.

This will be tested at stage 2: Interview

Technical

We'll assess the following Technical skills during the selection process.

IT Infrastructure – You can build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

This will be tested at stage 2: Interview

Eligibility

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) 
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language. 

Please get in touch with DiversityInRecruitment@gov.wales to discuss adjustments for any part of the process.

Inclusive Interview Schemes

We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the minimum criteria for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the minimum criteria for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the minimum criteria for the post
By ‘minimum criteria’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

  • Civil Service Pension Scheme
  • 31 days annual leave (pro-rated for part time)
  • training and development opportunities
  • Cycle2Work Scheme
  • Smart Working flexible working arrangement
  • Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Recruitment principles and complaints

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.

All applications for this vacancy must be made using our online application system.

Unless stated otherwise in the 'Other vacancy-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.

Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.

If you have an impairment which prevents you from applying online, please email our recruitment team.You can:

  • request an application pack in an alternative format
  • request a recruitment adjustment to help you submit your application

Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

You should check your Application Centre regularly for updates to your application.  Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there. 

Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page.  We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here.

For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.

This opportunity is closed to applications.