Team Support Officers

ID 1374

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy details

Team Support Officers 

15/07/2024, 16:00 

Permanent
23,258
Team Support £23,258 to £26,901
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Welsh Government (Corporate Scheme Only)
Various Branches
Pan Wales

Join the Welsh Government as a Team Support Officer!

Are you ready to make a difference for Wales?

We currently have a variety of exciting opportunities for Team Support Officers available across several departments.  Our Team Support Officers play a crucial role in ensuring the success of our Programme for Government, helping to achieve the best outcomes for the people of Wales.

Why join us?

  • Make an Impact: Your work will directly contribute to the success of the Welsh Government’s objectives.
  • Smart Working: Enjoy a flexible blend of home and office-based working that fits around your commitments and business needs.
  • Nationwide Opportunities: Work at the office nearest to your home. Locations include Newtown, Llandrindod Wells, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea & Merthyr Tydfil
  • Receive 31 days annual leave (in addition to public and privilege holidays), along with membership of the Civil Service Pension Scheme.
  • Access exceptional learning and development opportunities, employee wellbeing schemes and other non-pay benefits including a Cycle to Work Scheme – see our Employee Benefits Package to find out more.

 

We Support You


  • Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
  • Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact resourcinghub@gov.wales.

 

Important Details

 

  • Merit-Based Matching: Successful candidates will be matched to available posts in merit order – you will have the opportunity to discuss preferences at the interview stage but we may not be able to guarantee these.
  • Travel & Working Hours: Some roles may require travel, shift patterns, or more regular office attendance. We will discuss this with you at the interview and offer stage.

 

Be part of a dynamic team and help us deliver exceptional services for the people of Wales.  Read on to find out about how to apply!

As a Team Support Officer, you’ll be at the centre of our operations, ensuring that things run smoothly and efficiently.  Here’s an idea of what you’ll be doing:

Your Responsibilities:-

  • Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
  • Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
  • Drafting Documents: You’ll write documents and letters that are clear and professional.
  • Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.
  • Data Management: You’ll handle spreadsheets and databases with precision and accuracy.
  • Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.
  • Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.

 

What We’re Looking For:-

  • Team Player: You collaborate well with colleagues, working with others towards common goals.
  • Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
  • Flexible: You are willing to take on various tasks as new challenges arise.
  • Confident Communicator: You can communicate effectively, both verbally and in writing.  
  • IT Proficient: You are comfortable using IT tools and have strong digital skills.
  • Numeracy & Literacy: You possess a good level of numeracy and literacy skills.

What’s in it for me?

  • Impactful Work: Your efforts will directly contribute to the Welsh Government’s success in delivering good public services to the people of Wales.
  • Supportive Environment: Enjoy a flexible and inclusive workplace, that values your contributions and supports your professional growth with an exceptional Learning & Development offer.
  • Diverse Opportunities: You’ll work on a variety of tasks and projects, keeping your job interesting and engaging.

Progression: Access an internal lateral moves and promotion offer to support your career development.  

Further Information: 

These roles are available on a permanent basis, but we are also offering the opportunity for inward secondments and inward loans for a maximum period of up to 2 years.  

A reserve list will be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. 

Benefits, Events & Application Support 

Discover all the benefits of working for the Welsh Government by exploring our Employee Benefits Pack

Check out our Application Tips video for insightful information and step-by-step guidance on the application process. 

After watching the Application Tips video, remember to review our candidate guidance pack.  This document outlines the recruitment process and provides detailed instructions on completing the application form and navigating the jobs site. 

Still curious about what it’s like to work for the Welsh Government?  Hear from our colleagues themselves and watch our recruitment video here, and take a look at our staff stories Blog Posts too.

Open Days & Virtual Events

We’re excited to invite you to a variety of events including Open Days, Virtual Webinars and Careers Fairs, all tailored to support you with your application.  Come along and meet our team, hear about their experiences with the Welsh Government and get valuable advice and support on how to apply.  Our open days are on a 'drop in' basis - so call in whenever suits you between the times listed below. 

Virtual Event - 24th June 2024 - 13:00 - 14:00 - Microsoft Teams
Virtual Event - 1st July 2024 - 11:00 - 12:00 - Microsoft Teams
Virtual Event - 10th July 2024 - 18:00 - 19:00 - Microsoft Teams

Carmarthen - 25th June 2024 - 13:00 - 18:00 - Government Buildings, Picton Terrace, Carmarthen, SA31 3BT
Aberystwyth - 27th June 2024 - 13:00 - 18:00 - Rhodfa Padarn, Aberystwyth, SY23 3UR
Newtown - 1st July 2024 - 12:30 - 18:00 - Ladywell House, Park Street, Newtown, SY16 1JB
Caernarfon - 3rd July 2024 - 13:00 - 18:00 - Unit 5, Block A, Victoria Dock, Caernarfon, LL55 1TH
Llandudno Junction - 4th July 2024 - 13:00 - 18:00 - Sarn Mynach, Llandudno Junction, LL31 9RZ
Penllergaer - 8th July 2024 - 13:00 -18:00 - Llys y Ddraig, Penllergaer Business Park, SA4 9NX
Llandrindod Wells - 9th July 2024 - 13:00 - 17:00 - County Hall, Spa Road East, Llandrindod Wells, LD1 5LG
Merthyr Tydfil - 10th July 2024 - 13:00 - 18:00 - Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ

Our Values

We’re using our organisational values in the recruitment process for this campaign. 

Using our values in recruitment helps us find new employees who align with our ways of working, looking beyond just experience and skills.  This approach recognises transferrable skills and the ability to learn new ones, focusing on effective behaviours and aptitude.  It also gives you insight into our culture, helping you to decide if our organisation fits with your values and career goals. 

Find out more about our values here.

Any other questions?  Send us an email, or give us a call using the contact details below.

Interview Information

At the interview, you will be asked questions on the following strengths and experience criteria:

Strengths 

Partnership – Relationship Builder – You quickly establish mutual respect and trust, building long lasting relationships with others.

Creativity – Learner – You are inquisitive, you seek out new information and look for new ways to develop yourself.

Professionalism – Responsible – You take ownership for your decisions and hold yourself accountable for what you have promised to deliver.

Fairness – Inclusive – You recognise everyone as an individual, accepting people for who they are and treating everyone fairly. You actively encourage and provide opportunities for others to share ideas and contributions.

Experience

Partnership – You can work as part of a team and build relationships with others. 

Creativity – You like to learn new things and are willing to explore and suggest new ideas.  

Merit Order Information

If more than one candidate scores the same, we will determine a merit order as follows:

Weighting against Experience 1 score at interview,

Weighting against Experience 2 score at interview,

Revert to total sift score,

Revert to desirable Welsh Language ability.

Although Welsh language skills are not essential for this post, they would be an asset. This role is a Welsh Language desirable role.

Basic
20
Resourcinghub@gov.wales

Welsh language requirements

3 - Although Welsh language skills are not essential for this post, they would be an asset. This role is a Welsh language skills desirable role.
0 - No skills
0 - No skills
0 - No skills
0 - No skills

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:2 stage process
Stage 1Application Form
Stage 2Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.
Experience questions

Partnership – You can work as part of a team and build relationships with others.

When writing your answer, think about:

  • A time when you had to do something as part of a team
  • How you build relationships and what skills you have
  • How you treat and interact with people
  • Why you think team working is of value and how it can improve the work you do

This will be tested at Stage 1: Application Form
This will be tested at stage 2: Interview

Creativity – You like to learn new things and are willing to explore and suggest new ideas.

When writing your example, think about:

- A time when you showed how important learning new things is to you
- A time when you used your learnt skills to do something or solve a problem
- How you problem solve and find new ways of doing things
- How you have communicated your suggestions and ideas and how this improved how things were done

This will be tested at stage 1: Application Form
This will be tested at stage 2: Interview

Fairness - You respect and consider the needs of others, understanding that everyone is different.

When writing your example, think about:

- A time when you listened to other people and how you used that information to influence what you did
- How you understand the importance of including others and treating them fairly, and how you have made sure to do that
- How you have helped people to feel included and able to voice their opinions

This will be tested at stage 1: Application Form

Strengths

This will be tested at Interview stage only.

Relationship Builder

Learner

Responsible 

Inclusive 

Eligibility

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) 
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Disability Confident Scheme

The Welsh Government is a Disability Confident Leader. We guarantee to interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post.

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language. 

Please get in touch with DiversityInRecruitment@gov.wales to discuss adjustments for any part of the process.

Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. We guarantee to interview any eligible former members of the armed forces if they meet the minimum criteria for the post.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:
• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:
• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

  • Civil Service Pension Scheme
  • 31 days annual leave (pro-rated for part time)
  • training and development opportunities
  • Cycle2Work Scheme
  • Smart Working flexible working arrangement
  • Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Recruitment principles and complaints

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.

All applications for this vacancy must be made using our online application system.

Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.

If you have an impairment which prevents you from applying online, please email our recruitment team.You can:

  • request an application pack in an alternative format
  • request a recruitment adjustment to help you submit your application

Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page.  We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here.

For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.

This opportunity is closed to applications.